Will you store my personal data?

We only store the details you provide about your case (e.g. retailer, courier, order value) so we can generate your recovery plan. We never share your data with third parties and you can request deletion at any time.

What if the retailer ignores my dispute?

Our recovery plan includes follow-up and escalation steps. If the retailer doesn't respond, we guide you through escalation options including contacting the courier directly, filing a Section 75 or chargeback claim, or raising a complaint with an ombudsman.

Can I use this for business orders?

This tool is designed for personal consumer orders covered by the Consumer Rights Act 2015. Business-to-business orders have different legal protections and may not be covered by the same rules.

Parcel Refund

Parcel problem in the UK? Get your refund under UK law.

Lost, late, damaged, stolen, or marked delivered but never arrived — we guide you step-by-step to contact the right party and recover your money.

Free · No signup · UK consumer rights

Used for Evri, Royal Mail, DPD claimsBased on UK consumer law

How it works

Tell us what happened

Add the details

Get your claim letter

Steps 1 and 2 are completely free. No account needed.

Common parcel problems

Lost parcel

Your order hasn't arrived on time.

Marked delivered

Tracking says delivered but you don't have it.

Return lost

You returned it but the retailer says it never arrived.

Damaged item

Your parcel arrived broken or damaged.

Built on guidance from Citizens Advice and UK consumer law.

Informational purposes only — not legal advice. Outcomes depend on your individual circumstances and cannot be guaranteed.

Free tool · No data stored · UK consumer rights

What our users say

Based on feedback from early users

"Evri kept ignoring me for two weeks. I used the email template, sent it to the retailer, and had a full refund in 5 working days."

— Sarah, Leeds

"Royal Mail said the parcel was delivered — it wasn't. The draft complaint email got the retailer to issue a replacement within 3 days."

— Tom, Bristol

"The retailer told me to contact the courier. This tool explained my rights under the Consumer Rights Act and I got a full refund in under a week."

— Priya, London

Frequently Asked Questions

The initial assessment and guidance are completely free. We offer a paid option to generate a fully personalised email and recovery plan tailored to your specific case, but you're never obligated to pay.

No. You don't need to create an account or sign up. Just answer a few questions about your delivery issue and we'll guide you through the next steps immediately.

Explore the right parcel refund route

For in-depth UK delivery dispute walkthroughs, browse our parcel refund UK guides covering Royal Mail compensation rules, Evri lost parcel claims, and your rights under the Consumer Rights Act 2015.

If you are dealing with a courier-specific problem, compare the steps for Royal Mail compensation, Evri lost parcel claim, DPD missing parcel refund, Yodel delivery issue help, Amazon Logistics delivery problems, UPS parcel claim help, and FedEx delivery problem steps.

If you already know the type of dispute, go straight to the parcel refund process for delivered but not received claims, doorstep theft refund process, late delivery refund process, damaged parcel refund process, or return parcel lost refund process.

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