Legal Disclaimer

Short version

getparcelrefund.com provides information only. It is not legal advice and we cannot guarantee any particular outcome. Use of the service is at your own discretion.

1. Informational purposes only

The content, guidance, templates, and tools provided by getparcelrefund.com ("the Service"), operated by BiteRight Ltd (Cyprus), are provided for general informational purposes only. The Service helps UK consumers understand common processes for resolving parcel delivery issues under UK consumer law, including the Consumer Rights Act 2015.

Nothing on this website is intended to be a substitute for qualified legal advice.

2. Not legal advice

We are not a law firm, we are not solicitors, and we do not provide legal advice, legal representation, or regulated legal services. Using the Service does not create a solicitor-client relationship, a fiduciary relationship, or any other form of professional legal engagement between you and BiteRight Ltd.

If you require advice on your specific legal position, please consult a qualified solicitor, Citizens Advice, or Trading Standards.

3. No guarantee of outcomes

Every dispute is different. Outcomes depend on your individual circumstances, including the retailer, the courier, the evidence available, the timing of your claim, and how the other parties choose to respond.

We do not guarantee:

• that you will receive a refund, replacement, or other remedy;
• that a retailer, courier, card provider, or ombudsman will respond in any particular way;
• that a claim will succeed within any particular timeframe.

Past outcomes described by other users are not a reliable indicator of your own outcome.

4. Your responsibility for use of templates and guidance

You are solely responsible for how you use the emails, call scripts, evidence checklists, and other materials provided by the Service. Before sending any communication, you should:

• read it carefully and confirm it accurately reflects your situation;
• make any adjustments needed to be truthful and complete;
• keep copies of everything you send and receive.

You are responsible for ensuring that any statements you make to retailers, couriers, card providers, or third parties are accurate and made in good faith.

5. Neutral, factual language: please avoid accusatory wording

We deliberately draft our templates using neutral, factual language. The goal is to describe what happened and request a remedy under UK consumer law, not to accuse anyone of wrongdoing.

Please:

• Do not add wording that accuses a courier, driver, retailer, or employee of theft, fraud, dishonesty, or any criminal conduct.
• Do not publish or share such accusations on social media, review sites, or elsewhere.
• Do stick to what you can evidence: the parcel did not arrive, the tracking shows X, the retailer responded with Y.

Accusatory language can weaken your claim, provoke defensive responses, and in some cases expose you to legal risk (for example, defamation). Calm, factual wording gets better results.

If you believe a genuine criminal offence has occurred, the appropriate route is to report it to the police (for example, via Action Fraud), not through correspondence drafted using our templates.

6. Third parties act independently

The Service may reference or interact with third parties, including retailers, couriers, card providers, ombudsman schemes, and payment processors such as Stripe. These third parties are independent organisations. We do not control them, we are not affiliated with them unless expressly stated, and we are not responsible for their decisions, policies, response times, or conduct.

Any links to third-party websites are provided for convenience only and do not constitute endorsement.

7. No contact on your behalf

We do not contact retailers, couriers, card providers, or any third party on your behalf. We do not access your email inbox. We do not impersonate you. Every message you send is sent by you, from your own accounts, under your own name.

8. Limitation of liability

To the fullest extent permitted by law, BiteRight Ltd will not be liable for any loss, damage, or cost arising from your use of, or reliance on, the Service, including but not limited to lost refunds, missed deadlines, rejected claims, or consequential losses. Nothing in this disclaimer limits any liability that cannot be excluded under applicable law.

9. Changes to this disclaimer

We may update this disclaimer from time to time. The latest version will always be available on this page.

10. Contact

If you have any questions about this disclaimer, please contact:

Email: info@getparcelrefund.com
Company: BiteRight Ltd (Cyprus)